Contact information

Contact Information

MOREVIA is operated by AUSTRALIA RED VOLCANO PTY LTD, an Australian company based in Melbourne, Victoria.

Customer service

Email: sales@morevia.com.au
Phone: (03) 9555 8818

When contacting us about an order, please include your order number and the email address used at checkout. For a product problem, photographs or video may help us assess the issue more quickly.

Business and returns address

MOREVIA
AUSTRALIA RED VOLCANO PTY LTD
ABN 36 143 499 101
53/148 Chesterville Road
Cheltenham VIC 3192
Australia

This address is our office and Melbourne returns facility. Please contact us before returning a product so we can confirm eligibility, provide return instructions and correctly identify the parcel. The address is not a retail showroom, and in-person returns are available only by prior written agreement.

Order support

MOREVIA is the seller and customer-service contact for all orders placed through morevia.com.au. Although products may be dispatched by approved overseas fulfilment partners, customers should contact MOREVIA—not the overseas supplier—for delivery enquiries, returns, refunds and product support.

Complaints

If you have a complaint, email sales@morevia.com.au with the subject line “Complaint” and provide enough detail for us to investigate. We will acknowledge and work to resolve the matter within a reasonable time. This process does not restrict any rights available under the Australian Consumer Law.