Shipping policy

Shipping and Delivery Policy

Last updated: 8 September 2026

MOREVIA is an Australian-operated online retailer. Some MOREVIA products are dispatched directly from approved overseas fulfilment warehouses operated by our international fulfilment partners, including fulfilment locations in China. Regardless of the fulfilment location, MOREVIA remains your retailer and point of contact for your order, customer service and after-sales support.

Where we deliver

We currently deliver to eligible residential and business addresses within Australia. We do not currently offer international delivery. We may be unable to deliver to certain restricted, offshore or remote locations, parcel lockers, PO boxes or addresses that a carrier cannot service.

Free standard delivery

Standard delivery is free Australia-wide for all products sold through the MOREVIA website. There is no minimum order value. If an optional paid service is offered in the future, its price and terms will be clearly displayed before checkout.

Order processing

Orders are normally processed within 48 hours after payment is confirmed. Orders placed on weekends or Victorian public holidays may begin processing on the next business day. Processing time is the time needed to confirm, prepare and hand an order to the carrier; it is separate from transit time.

Estimated delivery time

Most orders are estimated to arrive within 7–14 business days after processing. Business days exclude weekends and public holidays. This is an estimate rather than a guaranteed delivery date. Remote locations, peak periods, customs processes, severe weather, carrier disruption or other circumstances outside our reasonable control may cause delays.

Direct international delivery

Products are shipped directly from approved overseas fulfilment warehouses operated by our international fulfilment partners. Product pages and checkout information will identify the applicable delivery method. Purchasing from MOREVIA does not create a contract between you and our supplier; MOREVIA remains responsible for customer support and appropriate remedies.

Split shipments

Items in the same order may be supplied by different fulfilment partners and arrive in separate packages at different times. Where available, separate tracking details will be provided for each package. There is no additional standard delivery charge for split shipments.

Tracking

Tracking information will be sent to the email address provided at checkout after it becomes available. Tracking may take a short period to update after dispatch. If tracking has not updated for an extended period or the estimated delivery window has passed, contact us so we can investigate.

Address accuracy and delivery

Please provide a complete and accurate delivery address, including unit number, postcode and contact details. Contact us immediately if an address needs to be corrected. We cannot guarantee changes after processing has begun. Reasonable return-to-sender or redelivery costs caused by an incorrect or incomplete address, refusal of delivery or failure to collect may be charged or deducted from a refund where permitted by law and disclosed to you.

Risk in the goods does not pass to you merely because a tracking record says “delivered” where the goods were not actually delivered to you or a person authorised by you. Contact us promptly if a delivery cannot be located.

Delayed, lost or damaged deliveries

If an order is delayed, lost or damaged in transit, contact MOREVIA at sales@morevia.com.au. We will investigate with the fulfilment partner and carrier and provide an appropriate remedy where required. Please provide your order number and any relevant photographs or delivery information. We will not direct you to resolve the matter with an overseas fulfilment partner yourself.

Taxes and charges

Prices are displayed in Australian dollars. Any mandatory amount payable to MOREVIA will be shown before checkout. Standard Australian delivery is free. If an exceptional government or carrier charge may apply to a particular product or location, it will be disclosed before purchase where known.

Contact

MOREVIA
AUSTRALIA RED VOLCANO PTY LTD
ABN 36 143 499 101
53/148 Chesterville Road, Cheltenham VIC 3192, Australia
Email: sales@morevia.com.au
Phone: (03) 9555 8818