Refund policy

Returns, Refunds & Replacements

Last updated: 17 September 2026

MOREVIA is operated by AUSTRALIA RED VOLCANO PTY LTD (ABN 36 143 499 101). We want customers to shop with confidence. This policy explains how returns, refunds, replacements and product issues are handled.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Faulty, damaged or not as described

Products that are faulty, damaged, not as described, incorrectly supplied, incomplete, unsafe, or otherwise fail to meet applicable consumer guarantees may be eligible for a repair, replacement or refund in accordance with the Australian Consumer Law.

If you experience an issue with your order, please contact MOREVIA customer support at sales@morevia.com.au and provide your order number, a description of the issue and, where relevant, clear photos or other information showing the issue. Please keep the item, packaging and accessories until we confirm the next steps.

We will assess the matter and provide an appropriate remedy where required. Depending on the circumstances and your rights under the Australian Consumer Law, this may include missing parts, repair, replacement, exchange, partial refund or full refund. For a major failure, you may be entitled to choose a refund or replacement.

If a faulty or incorrectly supplied item needs to be returned, MOREVIA will provide return instructions. Where required under the Australian Consumer Law, we will provide a return label, reimburse reasonable return postage, or arrange collection if the item cannot reasonably be posted.

Please do not return products to an overseas fulfilment partner unless MOREVIA has provided return instructions. MOREVIA remains your retailer and customer-service contact for orders placed through morevia.com.au.

CHANGE OF MIND

Please choose carefully, as MOREVIA does not generally accept returns or provide refunds simply because you have changed your mind.

Before placing an order, we recommend reviewing the product description, specifications, dimensions, compatibility information and estimated delivery information to ensure the product is suitable for your needs.

This change-of-mind policy does not affect any rights or remedies you may have under the Australian Consumer Law.

Items that cannot be returned unless required by law

Unless required by law, returns may not be available for opened health, hygiene or personal-care products; intimate apparel; customised or personalised products; perishable goods; gift cards; clearance items specifically marked as final sale; or items that have been used, assembled, installed, altered or damaged after delivery.